Q1: Are you trading company or manufacturer ?
A: We are factory which specialized in Automatic High speed Feeding Pillow packing machine.
Q2: What is your machine guarantee?
A2: One year guarantee for the quality. (Except the wearing parts)
Q3:What's the machine voltage or power of your machine?
A3:Our L-Series are auto-feeding line which use 380V, 3 phase; ZB Series are turntable type which use 220V/50Hz; we can debugging the Voltage according to the requirement.
Q4:How to install the machine for us?
A4: We can provide machine testing video and pictures before delivery, English manual, some free spare parts.
Q5: Does your company accept OEM?
A5: Yes, we have a professional design and technical team to accept customization.
Q6: When you can deliver the machine after the order is placed?
A6: We usually can arrange shipment after 30-40 working days, but it depends on the quantity of the products.
Q7: What about the payment methods?
A7: T/T or L/C or Alibaba Trade Assurance.
Q8: What is your terms of payment ?
A8: Payment is 30% prepaid , the balance before shipment .
If you have another question, pls feel free to contact us
Q9.what's payment terms ,trade terms you accept ?
A9:Usually we appreciate T/T 30% deposit , then 70% balance is paid before shipment , we usually offer FOB Ningbo price, but we also accept other way like L/C , western union ,and do CFR&CIF etc.
Q10.does it easy to operate and what can i do if it doesn't work?
A10:First ,our machine is stable and easy to operate by one man ,what you do is just learn some basic thing like how to operate PLC.And we will sent you manual and video,we suggest you to come to visit our factory to learn more thing by yourself , and if there is something goes wrong , you can call us ,video-chat ,email us .And we will give solutions.